Refund Policy
Last Updated: January 11, 2025
At LadyChicAccents.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy to ensure your peace of mind. Please read the following details carefully to understand our refund process and conditions.
1. Eligibility for Refunds
- Return Window: You have 30 days from the date of delivery to request a refund for any item purchased from our website. The item must be unused, unworn, and in its original packaging with all tags and labels intact.
- Damaged or Defective Items: If you receive an item that is damaged or defective, please notify us within 7 days of delivery. We will arrange for a replacement or a full refund, depending on your preference.
- Incorrect Items: If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange for the return of the incorrect item and send you the correct item or provide a full refund.
2. Refund Process
- Initiating a Refund: To request a refund, please contact our customer service team at [email protected] within the specified return window. Provide your order number and a detailed description of the issue.
- Return Authorization: Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number. You must include this RMA number on the return shipping label.
- Shipping the Item Back: You are responsible for the cost of returning the item to us. We recommend using a trackable shipping service to ensure the safe delivery of the item. Once we receive the item and inspect it, we will notify you about the status of your refund.
- Refund Processing: If your refund is approved, we will initiate a refund to your original method of payment within 5 - 7 business days. Please note that it may take an additional 3 - 5 business days for the refund to appear on your bank statement or credit card account.
3. Non-Refundable Items
- Customized or Personalized Items: Items that have been customized or personalized for you are not eligible for refunds unless they are damaged or defective.
- Clearance or Sale Items: Items sold at a discounted price during clearance or sale events are final sale and not eligible for refunds.
4. Refund Amount
- Full Refund: If your refund is approved, you will receive a full refund for the purchase price of the item, excluding any shipping fees you may have paid.
- Partial Refund: In some cases, such as if the item is returned in a condition that is not new or if it is missing parts or accessories, we may issue a partial refund at our discretion.
5. Contact Us
If you have any questions or need assistance with the refund process, please do not hesitate to contact our customer service team at:
- Company Name: AIDA FOD SERVICE SARL
- Address: 229 rue Saint-Honore, 75001, Paris
- Email: [email protected]
